Legal

LEVEL 7 SOLUTIONS LLC
These Terms of Service ("Terms") are a legal agreement between Level 7 Solutions LLC, a Florida limited liability company ("Level 7," "we," "us"), and you ("you," "Client," "Member") governing your access to and use of our website(s), programs, community, content, assessments, tools, and services (collectively, the "Services").

By purchasing, accessing, or using the Services, you agree to these Terms.

1) Order Form Controls

Your purchase may include a checkout page, order form, invoice, proposal, or written agreement (each an "Order Form"). The Order Form governs the commercial terms for your specific purchase (including price, payment schedule, term length, renewal, minimum commitment, and any program-specific rules).

If there is a conflict between these Terms and an Order Form, the Order Form controls for that purchase.

2) Eligibility, Geographic Restrictions, and Authority

You represent that:

• You are at least 18 years old.
• You are located in the United States. The Services are intended for use by persons located in the United States only. By accessing or using the Services, you confirm that you are a resident of or operating a business located in the United States. If you access the Services from outside the United States, you do so at your own risk and are solely responsible for compliance with all applicable local laws and regulations. Level 7 makes no representation that the Services are appropriate or available outside the United States.
• If purchasing on behalf of a company, you have authority to bind that company.
• You will provide accurate contact and payment information.

3) What We Provide (Advisory Services Only)

Level 7 provides business advisory, coaching, and strategic support. Our Services may include:

• Group coaching calls, workshops, and implementation cadence
• Community access (peer discussion + periodic participation)
• 1:1 advisory calls (when included)
• Proprietary diagnostics and frameworks (including ACQYR, Jumpstart 12, Deep Dive 40, Business Value Index (BVI), Profit Acceleration Roadmap, and related tools/materials)
• Templates, trackers, and educational resources

No Professional Services. We are not a law firm, CPA firm, broker-dealer, investment advisor, or licensed valuation firm. We do not provide legal, tax, accounting, investment, brokerage, or regulated financial advice. You are responsible for engaging qualified professionals as needed.

4) No Guarantees; Results Vary

You acknowledge:

• Business outcomes are influenced by factors outside our control.
• We do not guarantee results, revenue, profit, valuation, funding, acquisitions, or any specific outcome.
• Any examples, case references, or projections are illustrative and not promises.

5) Accounts, Access, and Program Delivery

5.1 Access

You may receive access through one or more platforms (for example: community software, course portals, Zoom, email, spreadsheets). Access is granted only for the term you have purchased.

5.2 Availability and Changes

We may update program structure, session times, curriculum, community features, or delivery methods to improve quality or operations. We will make reasonable efforts to provide comparable value.

5.3 Asynchronous Support Is Not Live Chat

Unless explicitly stated in your Order Form, asynchronous/community support is not real-time support and does not include guaranteed response times.

5.4 Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials. You agree not to share your login information or provide access to any portion of the Services to any third party. You are responsible for all activity that occurs under your account. You agree to notify Level 7 immediately at [email protected] if you suspect unauthorized use of your account. Level 7 will not be liable for any loss or damage arising from your failure to maintain account security.

6) SMS and Electronic Communications

6.1 Consent to Receive Communications

By providing your phone number and using the Services, you consent to receive SMS and text messages from Level 7 Solutions LLC. These messages may include:

• Appointment confirmations and scheduling reminders
• Account and billing notifications
• Program updates and session links
• Marketing and promotional messages
• Opt-in and opt-out confirmations
• Responses to webchat or support inquiries

6.2 Message Frequency and Rates

Message frequency varies based on your use of the Services and any marketing cadences in effect. Message and data rates may apply. Contact your wireless provider for details about your text plan or data plan.

6.3 Opt-Out

You may cancel SMS messages at any time by replying STOP to any text message you receive from us. Upon receiving STOP, we will send a final confirmation message and will not send further SMS messages unless you re-enroll. To re-enroll, sign up through the same channel used originally or contact us directly.

6.4 Help

If you experience issues with the SMS program, reply HELP to any message or contact us at [email protected].

6.5 Carrier Liability

Carriers are not liable for delayed or undelivered messages. Level 7 is not responsible for failures caused by your wireless carrier or device.

7) Payments, Auto-Renewal, and Billing

7.1 Payment Authorization

By purchasing, you authorize Level 7 (and our payment processors) to charge your payment method for all amounts due under these Terms and your Order Form, including recurring charges, any applicable Early Termination Fee, and any other amounts that become due pursuant to these Terms. This authorization remains in full force and effect until your Order Form is properly terminated in writing and all outstanding amounts are paid in full. Revocation of payment authorization does not relieve you of any payment obligations incurred under these Terms or your Order Form.

7.2 Recurring Billing / Auto-Renewal

If your purchase is a subscription or recurring plan, it will auto-renew and you will be charged in advance on each billing cycle unless you cancel in accordance with your Order Form and these Terms.

7.3 Late Payments; Suspension

If a payment is late or fails:

• We may retry charges and/or request updated payment information.
• We may suspend access to Services until your account is current.
• Late balances may accrue a finance charge of 1.5% per month (or the maximum allowed by law, if lower), plus reasonable collection costs.

7.4 Digital Delivery Acknowledgment

You acknowledge that access to the Services — including digital content, software licensing, onboarding services, proprietary frameworks, assessments, and intellectual property — is activated and delivered upon receipt of your initial payment. Because the Services are digitally delivered and made immediately accessible upon activation, all fees are earned by Level 7 upon activation and are non-refundable as stated in Section 8.2.

7.5 Taxes

You are responsible for any applicable taxes, duties, or fees imposed by any governmental authority.

8) Cancellation, Minimum Commitments, and No Refunds

8.1 Cancellation Rules

Cancellation rules depend on what you purchased and will be listed on your Order Form. Common structures include:

• Month-to-month subscriptions: cancel anytime before the next billing date to avoid the next charge.
• Minimum-term programs (example: 6 months): you are responsible for all payments due through the minimum term.
• Annual or long-term engagements: may require advance written notice (example: 45 days) prior to the renewal date.

If your Order Form does not specify cancellation rules, you may cancel by written notice effective at the end of your then-current billing period.

8.2 No Refunds

All fees are non-refundable unless your Order Form explicitly states otherwise. This includes onboarding/setup fees, subscriptions, and program fees.

8.3 Chargebacks and Payment Disputes

8.3.1 No Chargeback Policy

You agree not to initiate any chargeback, payment dispute, or reversal with your credit card issuer or financial institution for any fees properly authorized and charged under these Terms or your Order Form. You acknowledge that:

• Access to the Services is granted immediately upon payment.
• Digital access, content licensing, onboarding services, and proprietary materials are delivered upon activation, as stated in Section 7.4.
• All payments are non-refundable pursuant to Section 8.2.

Any attempt to dispute or reverse a properly authorized charge constitutes a material breach of these Terms.

8.3.2 Chargeback Liability

If you initiate a chargeback or payment dispute:

• You remain fully responsible for the disputed amount.
• You must reimburse Level 7 for any chargeback fees, penalties, administrative costs, collection expenses, and reasonable attorneys' fees incurred as a result of the dispute.
• Level 7 reserves the right to immediately suspend your access to the Services for the duration of the dispute.
• If the chargeback is resolved in Level 7's favor, you remain liable for all outstanding amounts plus any associated costs.

8.3.3 Evidence Authorization

You authorize Level 7 to provide these Terms, your Order Form, payment records, access logs, onboarding confirmations, platform usage records, and any related communications to financial institutions, payment processors, or collections agencies as evidence in response to any dispute, chargeback, or collection proceeding.

8.3.4 Acceleration Upon Dispute During Minimum Term

If you initiate a chargeback during an active minimum commitment term specified in your Order Form, Level 7 may, at its discretion:

• Declare all remaining amounts due under the minimum commitment term immediately due and payable; and
• Pursue all collection remedies available under applicable law, including but not limited to any Early Termination Fee applicable under your Order Form.

9) Intellectual Property and License

9.1 Our IP

All proprietary frameworks, tools, content, assessments, templates, videos, and materials (including ACQYR, Jumpstart 12, Deep Dive 40, BVI, Profit Acceleration Roadmap, and related content) are owned by Level 7 or its licensors and are protected by intellectual property laws.

9.2 Limited License to You

During your active term, we grant you a limited, revocable, non-exclusive, non-transferable license to use the materials only for your internal business use in connection with the Services.

9.3 Restrictions

You may not:

• Copy, reproduce, distribute, sell, sublicense, or publicly share our materials
• Record sessions where prohibited
• Use our materials to create competing products, courses, or advisory programs
• Remove proprietary notices

We reserve the right to revoke access for violations.

10) Digital Millennium Copyright Act (DMCA)

10.1 Policy

Level 7 respects the intellectual property rights of others and expects users of the Services to do the same. It is our policy to respond to notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act (17 U.S.C. § 512) ("DMCA") and, where appropriate, to terminate the accounts of users who are repeat infringers of intellectual property rights.

10.2 Submitting a DMCA Notice

If you believe that your copyrighted work has been copied or used in a way that constitutes copyright infringement, submit a written notice to our designated copyright agent containing all of the following:

1. A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
2. A description of the copyrighted work that you claim has been infringed;
3. A description of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to permit us to locate the material on the Services;
4. Your contact information, including your name, mailing address, telephone number, and email address;
5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
6. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.

10.3 Counter-Notification

If you believe that material you submitted was removed in error, you may submit a written counter-notification to our designated copyright agent. Your counter-notification must include:

1. Your physical or electronic signature;
2. Identification of the material that was removed or disabled, and the location where it appeared before removal;
3. A statement under penalty of perjury that you have a good faith belief the material was removed or disabled as a result of mistake or misidentification of the material; and
4. Your name, mailing address, telephone number, and email address, and a statement that you consent to the jurisdiction of the federal district court for the Northern District of Florida and that you will accept service of process from the person who submitted the original DMCA notice.

10.4 Warning Regarding Misrepresentation

Pursuant to 17 U.S.C. § 512(f), any person who knowingly and materially misrepresents that material is infringing, or that material was removed by mistake or misidentification, may be subject to liability for damages, costs, and attorneys' fees incurred by the affected party.

10.5 Designated Copyright Agent

Steven Holland
Level 7 Solutions LLC
75 Eglin Pkwy NE Unit 115A #3001
Fort Walton Beach, FL 32548
Email: [email protected]

11) Confidentiality

11.1 Confidential Information

Each party may receive confidential or proprietary information ("Confidential Information"). You agree to protect our Confidential Information, and we agree to protect yours, using reasonable care.

11.2 Exceptions

Confidential Information does not include information that is:

• Publicly known through no breach
• Independently developed without use of Confidential Information
• Received lawfully from a third party without restriction
• Required to be disclosed by law (with notice where permitted)

11.3 Survival

Confidentiality obligations survive termination for two (2) years, unless your Order Form states a different duration.

12) Prohibited Uses

12.1 General

You may use the Services for lawful purposes only and in accordance with these Terms. The following activities are prohibited in connection with your access to or use of the Services, the website, any content, or any associated platforms:

• (a) No Violation of Laws or Obligations. Violate any applicable federal, state, or local laws or regulations, including intellectual property laws, privacy laws, and rights of privacy or publicity, or any contractual or fiduciary obligation.
• (b) No Unauthorized Access or Security Violations. Attempt to gain unauthorized access to any portion of the Services, other accounts, computer systems, or networks connected to the Services, whether through hacking, password mining, or any other means; breach or circumvent any encryption, security measures, or access controls.
• (c) No Interference with or Disruption of the Services. Use any device, software, routine, or automated means that interferes with the proper working of the Services, including denial-of-service attacks, distributed denial-of-service attacks, or any action that creates an undue burden on the Services' infrastructure, servers, or networks.
• (d) No Monitoring, Scraping, or Data Harvesting. Copy, monitor, or harvest any part of the Services by automated means, including robots, spiders, scrapers, crawlers, or offline readers, without prior written consent. This does not prohibit operators of public search engines from using spiders for the sole purpose of creating publicly available searchable indices, limited to the extent necessary for that purpose.
• (e) No Viruses or Malicious Code. Upload, transmit, or distribute to or through the Services any viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful code intended to damage, alter, or gain unauthorized access to any property.
• (f) No Reverse Engineering. Reverse engineer, decompile, disassemble, or otherwise attempt to obtain the source code or underlying structure of the Services or any related software.
• (g) No Harvesting of User Data. Collect, harvest, or assemble any data or personally identifiable information regarding any other user of the Services, including email addresses, usernames, or other contact information, without that user's express consent.
• (h) No Unsolicited Communications. Send unsolicited or unauthorized advertising, promotional materials, spam, junk mail, chain letters, or any other form of unsolicited communication through or in connection with the Services.
• (i) No Impersonation. Impersonate any person or entity, or misrepresent your affiliation with any person or entity, in a manner intended to mislead, confuse, or deceive others.
• (j) No Competitive Use. Access or use the Services or any Content for the purpose of building a competing product, service, advisory program, or course.
• (k) No Harmful Content. Upload, post, transmit, or distribute content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or otherwise objectionable, or that violates the rights of any third party.

12.2 Enforcement

Violation of this Section may result in immediate suspension or termination of your access to the Services, without refund, and may expose you to civil or criminal liability. Level 7 reserves the right, but not the obligation, to investigate and take appropriate legal or administrative action against any party that violates this Section.

13) Community Guidelines and Acceptable Use

You agree to:

• Be respectful and professional
• Not harass, demean, or disrupt the community or calls
• Not solicit members for competing services without written permission
• Not share other members' confidential information
• Not post unlawful, infringing, or harmful content

We may remove content, restrict posting, or terminate access for violations, without refund.

14) Your Content and Permissions

If you submit content (messages, posts, files, metrics, recordings where permitted) you represent you have the rights to submit it.

You grant Level 7 a limited license to use submitted content solely to deliver and improve the Services, including internal training and quality control. We will not publicly disclose your confidential business information without permission, except as required by law.

15) Third-Party Tools and Platforms

We may use third-party platforms (payment processors, community tools, video conferencing, scheduling, analytics). Your use of those platforms may also be governed by their separate terms. We are not responsible for outages or issues caused by third parties.

16) Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED IMMEDIATELY.

17) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

LEVEL 7'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO LEVEL 7 IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT WILL LEVEL 7 BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR BUSINESS INTERRUPTION.

Some states do not allow certain limitations; in such cases, limits apply to the fullest extent permitted by applicable law.

18) Indemnification

You agree to indemnify and hold harmless Level 7 from claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

• Your misuse of the Services or materials
• Your violation of these Terms
• Your violation of law
• Your infringement of third-party rights

This does not apply to claims resulting from Level 7's gross negligence or willful misconduct.

19) Dispute Resolution; Arbitration; Governing Law

19.1 Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of laws principles.

19.2 Informal Resolution First

Before initiating arbitration, you agree to notify us in writing and attempt good-faith resolution for a period of at least thirty (30) days.

19.3 Binding Arbitration

If not resolved informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by a single arbitrator under the rules of the American Arbitration Association, with proceedings conducted in Okaloosa County, Florida. Judgment on the arbitration award may be entered in any court of competent jurisdiction. The prevailing party shall be entitled to recover reasonable attorneys' fees, expert witness costs, and other expenses directly incurred in connection with the arbitration, unless the arbitrator determines otherwise for good cause.

19.4 Class Action Waiver

ALL DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST LEVEL 7 ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING. YOU HEREBY WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS ACTION ARBITRATION.

If a court of competent jurisdiction determines that this class action waiver is unenforceable as to a particular claim, that claim must be severed from arbitration and litigated in a court of competent jurisdiction; all remaining claims shall continue to be resolved by binding arbitration.

19.5 Statute of Limitations

ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM OR CAUSE OF ACTION AROSE. ANY CLAIM NOT FILED WITHIN THAT TIME IS PERMANENTLY WAIVED AND BARRED.

19.6 Injunctive Relief

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or Confidential Information, without waiving the right to arbitrate other disputes.

20) Termination

We may terminate or suspend access immediately if you:

• Fail to pay amounts due
• Breach these Terms
• Engage in harmful, abusive, or unlawful conduct

Upon termination, Sections intended to survive (including payment obligations, IP restrictions, confidentiality, limitation of liability, indemnity, and dispute resolution) will survive.

21) Changes to These Terms

We may update these Terms from time to time. The updated version will be posted with a new Effective Date. Continued use of the Services after changes become effective constitutes acceptance.

22) Contact

Level 7 Solutions LLC
Email: [email protected]
Mailing Address: 75 Eglin Pkwy NE Unit 115A #3001, Fort Walton Beach, FL 32548